1. When can I expect my order?

  • All orders are subject to 2-3 business days to process prior to shipping, excluding weekends & holidays. After fulfilled, it would be delivered as addressed within 2-3 weeks as standard shipping, 3-5 days as DHL Express shipping. When bad weather occurs, like storm, heavy snow, hail, there may be a delay and the estimated delivery date may change, which depends on the routes of shipping company. 
    NoteDuring week-long Chinese New Year (Feb 2,2019 to Feb 12,2019), services from certain suppliers and carriers may be affected, meaning the delivery of orders placed around this holiday may be delayed.
    Orders placed within this season will be shipped out between Feb 12,2019 to Feb 18,2019.
  • We are sorry about that,and much appreciated  for your kind understanding on this and we will keep you updated time to timeabout the status. 

 2,Return Policy

(1).Different category product may support different return policy.

(2).Items must be unused, undamaged and with original tags and packaging.

(3).Return shipping fee is paid by buyer

If you are not 100% satisfied with the items you received, we can easily arrange an exchange or a refund for you within 28 calendar days of receipt. Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package.

If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service:   

Support email: service@Rakukurashi.com

 3,Track Your Orders

to track your order, you can visit here or directly at the courier's website.if you have any questions, feel free to contact service@Rakukurashi.com directly.

 4,What Shipping methods we are using?

Standard shipping method is ePacket,USPS,UPS which may takes 2-4 weeks to arrival, time vary from countries.

Express Shipping about 4-10 days, we provide fast shipping method DHL,EMS, if you choose this method, additional cost will be charged